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Amended Agreements with InfoSend, Inc. and Invoice Cloud For Bill Print Services and Merchant Processing Services June 7, 2016 Page 2 amount not to exceed $5,000 for Fiscal Year 2015 -16 and for an amount not to exceed $25,000 for Fiscal Year 2016 -17. The City's existing bill print services agreement with InfoSend includes online payment support for MUS accounts. The online payment services include QuickPay links and a basic Electronic Billing and Payment Presentation (EBPP) portal capable of supporting either one -time or continuous automatic credit card or electronic fund transfer payments. Current payment processing services provided under the existing InfoSend agreement are set to expire on June 30, 2017. On March 15, 2016, the City approved an upgrade to the City's MUS customer information service & billing system ( "enQuesta ") which is scheduled to "go live" on November 7, 2016. Online and over - the -phone payment support for this upgrade requires "enhanced" EBPP capability with real - time account balance pull and real -time payment posting to enQuesta, plus single sign -on capabilities with enQuesta's web connect portal to support mobile payment capability. Staff therefore recommends the modifications contained in the First Amended Agreement with InfoSend sunsetting InfoSend's QuickPay and basic EBPP services relating to the City's MUS program. To replace InfoSend's online payment support for MUS accounts, staff is requesting approval of a Second Amended Agreement with Invoice Cloud that will add: (1) comparable payment processing services for the City's MUS program with Invoice Cloud processing electronic fund transfers and JP Morgan Chase Payment Tech processing credit card payments under agreement with Invoice Cloud; and (2) enhanced EBPP services provided by Invoice Cloud in connection with MUS billing and payment processing. Through the amended agreement with Invoice Cloud the enhanced EBPP services will allow customers to utilize a single sign -on to view their MUS account statements and history on -line (via PC, Laptop, Tablet, or Smartphone). It will also allow customers to make electronic payments in real time via ACH bank transfer or credit card, as well as over - the -phone through Invoice Cloud's Interactive Voice Recognition (IVR) integration with Selectron Technologies, Inc., the City's IVR service provider. As a result, online payments are anticipated to increase approximately 5% per year over the next five years, doubling from the current 1 in 4 payments to approximately 1 in 2 payments. On July 16, 2015, the City of Anaheim published an RFP for Electronic Bill Payment Services for the Anaheim Public Utilities Department. The Anaheim RFP process is substantially similar to the Santa Ana process and the subject matter of the Anaheim RFP is substantially equivalent to the City's current requirements for enhanced EBPP services. For both Santa Ana and Anaheim the requested enhanced EBPP services have unique performance factors /requirements inasmuch as they must interface with the following systems which are maintained by both cities: (1) Systems and Software ( "S &S ") enQuesta version 4.5 Customer Information Service system for customer account information including balance & recurring payment status; (2) S &S "WebConnect" Portal with single sign -on access to remotely access the enQuesta system; (3) S &S "enQuesta Go" to permit customers the ability to sign -on from their iOS and Android mobile devices and make 25B -2