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Proposal for the City of Santa Ana
<br />J.PMorcran
<br />Complex and /or large implementations may take longer than described above
<br />Please refer to Appendix 6 for a sample implementation schedule. Upon award, your
<br />Implementation Manager will refine an Implementation plan for the City's specific requirements.
<br />IN !,,q " - St.r 4 ,ib+7,' /Erf F i(1
<br />Please refer to the pricing portion of this response for any information pertaining to cost or fees.
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<br />User manuals are available on -line for viewing and download in Adobe Acrobat PDF format.
<br />These manuals are searchable and can be printed depending on the needs of the City. These
<br />manuals are updated whenever functionality of the system changes. Only the most recent
<br />version of the manual is available on -line. There is no additional charge.
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<br />;IiNCUp- =tG.n
<br />Although we do not maintain a formal Treasury Services user group, .f,P. Morgan does value, and
<br />encourage, client feedback. Consistent communication provides opportunities for the Bank to
<br />identify areas of concern and constantly improve services. Included among our client listening
<br />processes are the following:
<br />Client Satisfaction
<br />Since 1992, we have combined traditional market research methodologies with direct client
<br />feedback concerning their experience relative to the implementation, servicing and ongoing
<br />operational delivery of our Treasury Services.
<br />page 49
<br />service
<br />Expected Lead Time*
<br />Critical Factors Include:
<br />Depository Services
<br />Branch, Vault and
<br />Two to four weeks
<br />Level of resources the City commits
<br />Paper Check
<br />to the project and whether an outside
<br />Depository
<br />vendor is used for deposit tickets
<br />Standard Check
<br />Two to four weeks
<br />Successfully sendireceive the file(s)
<br />Returns
<br />and the connectivity solution
<br />Disbursement
<br />Up to 25 business
<br />Detailed transmissions (BAI2, issue,
<br />Services
<br />days*
<br />check returns, etc.) are dependent an
<br />the connectivity solution selected
<br />ACH Services
<br />Three to six weeks
<br />Successful connectivity testing
<br />Successful file receipt and return
<br />Item file receipt by the City
<br />Wire Transfer
<br />Two to five business.
<br />Receipt of completed setup
<br />Services
<br />days upon the receipt
<br />documentation
<br />of completed setup
<br />documentation
<br />Completeness and accuracy of
<br />contracts, setup forms and
<br />information;
<br />Use of standard contracts
<br />Information Reporting
<br />four to 10 days
<br />Client's environment and staff availability
<br />Complex and /or large implementations may take longer than described above
<br />Please refer to Appendix 6 for a sample implementation schedule. Upon award, your
<br />Implementation Manager will refine an Implementation plan for the City's specific requirements.
<br />IN !,,q " - St.r 4 ,ib+7,' /Erf F i(1
<br />Please refer to the pricing portion of this response for any information pertaining to cost or fees.
<br />'h, s r,a ;rrr,y, s. r : Vd ,,q i sa , s!+ .'.;, r c r .. ' ? isiV IM VP are. 1 Fr(V up drf l ra? ,'� Uun ,fl ii c ov; i
<br />User manuals are available on -line for viewing and download in Adobe Acrobat PDF format.
<br />These manuals are searchable and can be printed depending on the needs of the City. These
<br />manuals are updated whenever functionality of the system changes. Only the most recent
<br />version of the manual is available on -line. There is no additional charge.
<br />.r, y =,r ',.v�rr r trya ,; e)r ja „ €�3, f�; dfr= th2y t, irrret.Sf vvlr U>pres dw [tact' cul r + *rn ;lrr
<br />;IiNCUp- =tG.n
<br />Although we do not maintain a formal Treasury Services user group, .f,P. Morgan does value, and
<br />encourage, client feedback. Consistent communication provides opportunities for the Bank to
<br />identify areas of concern and constantly improve services. Included among our client listening
<br />processes are the following:
<br />Client Satisfaction
<br />Since 1992, we have combined traditional market research methodologies with direct client
<br />feedback concerning their experience relative to the implementation, servicing and ongoing
<br />operational delivery of our Treasury Services.
<br />page 49
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