J.P. MORGAN CHASE BANK-2016 - Laserfiche WebLink

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2. Are there toll -free numbers for customer service and technical support? What hours is live phone assistance available? In addition to your primary and back -up client service professionals, the Commercial Banking Service Center is staffed with CSPs who can help with routine requests from 5:00 a.m. to 5:00 p.m. PT Monday through Friday. Our Technical Solutions Group (TSG) provides support to the City for ACCESS Online and Virtual Remit related inquiries, which includes troubleshooting browser, software and scanner issues. They will also assist you with MICR correction, multifactor authentication, Internet troubleshooting, password resets /unlocks, resolving error messages, etc. The Technical Solutions Group offers extended hours of operation, from r: oo p.m. PT on Sunday through 5:00 p.m. PT on Friday. Additionally, our Transmissions team provides support for clients initiating file transfer or receiving reporting via Direct Transmissions to J.P. Morgan. Staff is available to assist Transmissions clients from 12:00 P.M. PT on Sunday through 11:00 a.m. PT on Saturday. During all other hours, staff is available on call. Technical Solutions Group — (800) 888 -8053 Customer Service Center — (866) 954-3718 3. Will the Bank cash payroll checks at no cost for City employees? J.P. Morgan will continue to cash the City's payroll checks drawn on J.P. Morgan. The City may elect to have fees charged to the payees or to absorb fees on behalf of the payees. This applies only to payees without Chase accounts; Chase account holders will not incur fees. Reasonable thresholds will be established for the City based on the expected activity and risk for the account. The threshold represents a maximum per check limit. The standard maximum threshold is $5,000; any increase in that threshold requires additional reviews and approvals. Pricing for non - account holders is $8 per item and can be charged to the payee at the teller line or absorbed by the client via account analysis. J.P. Morgan offers on us check cashing which does not require a check cashing agreement. 4. The Bank will be required to provide certain transaction confirmations and respond to other requests for data as needed from the City's auditors. Will the Bank be able to comply with such requests? The City has two options for requesting an audit confirmation from J.P. Morgan: • Confirmation.com allows the City to request audit confirmations electronically. Your requests will typically be completed within two business days for most account types when using the website. Page 87 JYMorgan