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1), When a refund is appropriate, the Vendor shall provide Information to the City, <br />The City will issue the refund; <br />I). Provide monthly report of review results by oltation number, <br />9), Payment Processing. <br />a). Provide a separate Post office Box for the City where payments, administrative <br />review correspondence, and other documents are to be malted; <br />b). Provide mall pick -up from post office at least once per day; <br />0), Sort and batch all incoming mail by postmark date for payment posting; <br />d), Enter and process payments received within one (1) business day, including opening <br />all mall received, verifying payment amounts, updating computer system, and making <br />dally bank deposits in the City's designated bank account; <br />e). Conduct daily reconciliation of all payments entered with bank deposits; <br />f), Provide dally reporting of bank deposits made for the City; <br />g), File and store all source documents in an easily retrievable system; <br />h). Track rebilling on partial payments, checks returned for Insufficient funds upon <br />notification from the City, vehicle change of ownership, and leased vehicle Information; <br />1). Provide for payment by credit card (Visa and MasterCard) and be capable of securing <br />authorization from the banking institution. Payments made by credit card are to be <br />Immediately updated in the database In real time. Payments will be made by automated <br />telephone system; <br />j). The Vendor will have the ability to accept payments via the Internet. <br />10). City's Online payments. <br />a). The vendor must also accept data from the City's cashiering system Data would be <br />provided electronically on a dally basis. Information on the system Is provided below. <br />These specifications are not all inclusive, but are Intended for the purpose of giving the Vendor a general idea <br />of the City's system. Specific details will be provided after an agreement has been entered. <br />B. User Interface <br />1), The user interface includes payment information as well as parking citation specific <br />Information, it will include the fields listed below, including the validations for each field. <br />Ticket Information: <br />Citation number - all City tickets begin with "PC" and have a unique 6 digit Identifier that <br />follows, <br />Date - the date the citation was Issued <br />• Amount - the amount of the parking ticket. <br />Vehicle; <br />• Vehicle License number <br />• State (state of vehicle's license plate) - in two letter format. <br />Contact Information; <br />• Name <br />• Address <br />• Phone - should include an input mask or validation that does not allow users to enter an <br />invalid number. <br />._ mauncmmw. �+rnwv ....m�.samvamereamxw <br />City of uanta Anea nutomated Parlting Citation and Processinp Services (RFP 16 -110) <br />2'5G-15 <br />