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(b) In the event that Solid Waste being disposed of at a <br /> Residential Bin Service building exceeds the bin capacity for such <br /> building, CONTRACTOR shall notify the Executive Director who shall <br /> cause an inspection to be made of the premises. If the Executive <br /> Director determines that there is insufficient bin capacity at said <br /> location, he shall cause written notification to be given to the <br /> property owner and/or person in possession of the property. Said <br /> notification shall contain the date of the reported overflow of <br /> Solid Waste from the bins. The notice shall also inform the <br /> property owner and/or person in possession of the property that <br /> should another incident of overcapacity occur within thirty (30) <br /> days following the date of the original incident, the property <br /> owner and/or person in possession of the property will be required <br /> to increase the number of bins, the size of the bin, or the <br /> frequency of collections, up to the equivalent of two (2) cubic <br /> yards per dwelling unit per week. In the event that this should <br /> occur, the Executive Director shall determine whether to increase <br /> the number of bins or the frequency of collections and CONTRACTOR <br /> shall furnish such additional services and shall be entitled to <br /> compensation from the Customers to the same extent as if the <br /> Customer requested such additional collections from the CONTRACTOR. <br /> 30. MINIMUM SERVICE LEVELS - COMMERCIAL/INDUSTRIAL BIN SERVICE AND <br /> ROLL-OFF SERVICES: <br /> In the event that Solid Waste being disposed of at a <br /> commercial/industrial bin or roll-off container unit exceeds the <br /> bin or roll-off container capacity for such building, CONTRACTOR <br /> shall notify the Executive Director who shall cause an inspection <br /> to be made of the premises. If the Executive Director determines <br /> that there is insufficient bin or roll-off container capacity at <br /> said location, he shall cause written notification to be given both <br /> to the business and the property owner. Said notification shall <br /> contain the date of the reported overflow of Solid Waste from the <br /> bin or roll-off container. The notice shall also inform the <br /> business and property owner that should another incident of <br /> overcapacity occur within thirty (30) days following the date of <br /> the original incident, the business and/or property owner will be <br /> required to increase the number of bins or roll-off containers, or <br /> the frequency of collections. In the event that this should occur, <br /> the Executive Director shall determine whether to increase the <br /> number of bins or roll-off containers, the size of the bin or roll- <br /> off container, or the frequency of collections and CONTRACTOR shall <br /> furnish such additional services and shall be entitled to <br /> compensation from such Customers to the same extent as if the <br /> Customer requested such additional collections from the CONTRACTOR. <br /> 31. SERVICE STANDARDS: <br /> (a) The CONTRACTOR's office shall be accessible by a local or <br /> toll-free telephone number. The CONTRACTOR's office hours shall be <br /> open at a minimum from 8: 00 a.m. to 5: 00 p.m. Monday through Friday <br /> and from 8: 00 a.m. to noon on Saturdays. CONTRACTOR' s offices <br /> 25 <br />