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E.5.1.4 Start-upvTransition Capability <br /> Equipment <br /> Documented ability to provide necessary equipment as evidenced by vendor <br /> verification that Contractor's selected equipment can be delivered on Contractor's <br /> schedule, or by Contractor identification and certification of equipment to be utilized <br /> for City operations. <br /> Location. Startup and Clearance <br /> Demonstrated ability to locate and initiate the required support services and <br /> facilities, including materials recovery and composting facilities, as evidenced by <br /> signed agreements or ownership/permit documentation. <br /> Transition Capability <br /> Proven ability to manage a smooth transition between service providers, including <br /> hiring of personnel, billing, customer service, and operations. <br /> E.5.1.5 Service Cost <br /> Proposed service rates. <br /> E.5.1.6 Organization <br /> Ownership and Operations <br /> Organization and qualifications of the Contractor. This includes an explanation of <br /> how the local management and corporate structure are linked; how the <br /> company(ies) foster innovation and high performance; and demonstration of <br /> corporate ethics. <br /> Customer Service <br /> Demonstrated ability to implement and provide highquality customer services. <br /> Client Relationships <br /> Client references demonstrating Contractor's ability to maintain long-term <br /> relationships with municipalities, including cooperation in providing requested <br /> information in a timely manner and avoidance of litigation and arbitration in <br /> settling disputes. (City may contact references listed, or other public/private <br /> entities known to have contracted with Contractor.) <br /> E.5.1.7 Legal Compliance <br /> History of fines and lawsuits, and National Labor Relation Board actions or <br /> complaints. <br /> Page 27 <br />