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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />the number and type of FTE positions without changing COUNTY's maximum <br />obligation as stated in Subparagraph 19.1 of this Agreement or reducing the <br />level of service to be provided by CONTRACTOR. Further, in accordance with <br />Subparagraph 43.3 of this Agreement, in the event ADMINISTRATOR reduces the <br />maximum obligation as stated in Subparagraph 19.1, CONTRACTOR and <br />ADMINISTRATOR may mutually agree in writing to proportionately reduce the <br />service goals as set forth in this Exhibit A to this Agreement. <br />16. STAFF <br />CONTRACTOR shall place Participants with a limited English vocabulary in <br />an environment that facilitates the development of the English language, <br />CONTRACTOR shall employ staff with experience in placing Participants in such <br />environments. CONTRACTOR shall provide bilingual staff to serve Participants <br />who speak Spanish or Vietnamese. The ratio of bilingual staff shall be <br />consistent with and proportional to the target population, as determined by <br />ADMINISTRATOR, In addition, CONTRACTOR shall be required to provide <br />translation services for all other, languages as needed to ensure all <br />Participants are provided services in the language they speak. <br />CONTRACTOR shall comply with all COUNTY, State, and Federal regulations <br />regarding Limited English Proficiency (LCP). <br />16.1 Staff Training <br />16,1.1 CONTRACTOR's staff directly serving Participants, or <br />supervising those who do, shall be thoroughly familiar with the WTW service <br />delivery model per CalWORIKs WTW regulations and COUNTY policies and procedures <br />and related instructions, including service delivery and payment systems; <br />welfare fraud and child abuse /elder abuse reporting requirements; the State <br />Hearing process; and Civil Rights compliance requirements, <br />16.1.2 COUNTY will provide relevant program policies and <br />operational procedures to CONTRACTOR during start -up, and subsequently as <br />(WRRO216) Page 18 of 26 (April 4, 2017) <br />25A -63 <br />