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D. Proposer shall possess all permits, licenses, and credentials required to provide security guard services; and E. Shall have the ability to furnish the necessary personnel, equipment, and supplies to provide security guard services. XII. PERFORMANCE REQUIREMENTS The successful Contractor(s) shall clearly demonstrate the ability to: • Provide security guards that possess and exercise strong personal interactive skills when dealing with the public and have exemplary personal appearance; • Accurately track and submit incident reports in a timely manner; • Have technology available for real time reporting; highly desirable • Have adequate staff of trained security guard professionals to meet the demand; and • Demonstrate a strong employee retention plan. XHL ACCOUNT MANAGER/ SUPPORT STAFF A. Contractor shall provide a dedicated competent account manager who shall be responsible for the City accounticontract. The account manager shall receive all orders from the City and shall be the primary contact for all issues regarding Proposer's response to this RFP and any contract which may arise pursuant to this RFP, B. Contractor shall also provide adequate, competent support staff that shall be able to service the City during normal business hours; Monday through Friday. Such representative(s) shall be knowledgeable about the contract, services offered, able to identify, and resolve quickly any issues including but not limited to order and invoicing problems. C. Contractor account manager shall be familiar with City requirements, standards, and work with City staff to ensure that established standards are adhered to. XIV. INITIATIONAUCK OFF MEETING The successful proposer will be required to meet with City staff prior to commencement of services or at any time as required by the City, to discuss and agree on operational issues including transition of services and scheduling. City of Santa Ana Unarmed Security Guard 9 Se2 P� LL Page 9