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2. Firm and Personnel Experience: A profile of the firm's experience, <br />including the names and experience of personnel and sub consultants <br />who will be providing services. At a minimum, this should include the <br />project manager /principal agent, associates in charge when project <br />manager /principal agent is unavailable, key personnel, and an <br />organization chart identifying only those who will perform work for the <br />proposed project and the percentage of each individual's time devoted to <br />this project. The project manager /principal agent shall be the primary <br />contact person to represent your firm and will be the person to conduct <br />the presentation, if invited for an interview. Include firms experience <br />with tour verification and real time reporting capabilities. <br />3. Implementation Plan: Proposer shall submit a general description of the <br />deliverables and timelines to complete the project and include firm start <br />date after award and approval on Tuesday, May 16, 2017. <br />Proposed plan for employee retention: Proposer shall submit a plan <br />describing methods and initiatives designed to promote employee <br />retention and demonstrate adequate levels of staffing, if need be, to <br />replace guards in a timely manner. <br />Training Plan: Proposer must include an outline of Proposer's complete <br />training program. <br />6. Financial Responsibility (Capacity): Proposer shall submit its most <br />recent audited financial statement, evidencing proposer's financial <br />capacity to fully_perforni the required services, including provision.of <br />equipment and personnel expenses over a ninety (90) -day period. If <br />said financial statement does not reflect full ninety (90) -day operational <br />capacity, proposer may include a letter of credit as evidence of <br />supplemental capacity. <br />Proposal Deposit (Bid Bond): Five - percent (5 %) of the total proposed <br />annual contract amount of the proposal item pricing in Exhibit B. The <br />proposal deposit must be in the form of a RFP bond, cashier's check, <br />certified check, bank draft, letter of credit, trust company treasurer's <br />check, or money order, Checks shall be payable to the City of Santa <br />Ana. NO PERSONAL OR COMPANY CHECKS WILL BE <br />ACCEPTED. Proposal deposit of the unsuccessful proposers shall be <br />returned upon award of contract by the City. <br />B. EXHIBIT B — PROPOSER'S CERTIFICATION AND PROPOSAL ITEM <br />PRICING <br />C. EXHIBIT C — PROPOSER'S MINIMUM QUALIFICATIONS <br />City of Santa Ana Unarmed Security Guard Services RFP <br />25K -16 Page 12 <br />