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(c) Refresher training: Refresher training shall e provided upon request of the City. Refresher training shall be designed to ensure that all security guards are proficient at their duties. The refresher training shall address any issue brought to the Contractor's attention by the City staff, who is requesting the refresher training. (d) Health and safety orders: Contractor shall provide safety training as required by the California Department of Industrial Relations and Cal -OSHA (California - Occupational Safety and Health Administration). 8. Registered Personnel Contractor shall keep records that ensure all assigned guards have received their training, registrations and permits as required by State and local authorities. Additionally, Contractor shall ensure that all guards timely renew their training, registrations and permits as required by State and local authorities. The City may inspect such documentation at any time upon request. 9. Post Orders (Duties) and Operating Procedures Prior to staffing an account, Contractor shall provide the following at no addition expense to the City. (a) Meet with Management and /or City staff at each facility and review current security guard post orders (duties) and operating procedures; (b) Amend current post orders and operating procedures, as necessary, to the mutual agreement of both parties, in writing; (c) Hold an_orientation/training meeting with assigned personnel, at which time they shall be given a written copy; and; (d) Provide a written copy to Project Manager Contractor shall establish a specific set of post orders and operating procedures for each facility. This post order and operating procedures shall be completed within ten (15) days following the contract start date. Contractor shall not seek additional monies from the City for establishing the post orders and operating procedures. 10. Review of Post Orders, Procedures and Performance Contractor shall review the security guard post orders, operating procedures, and performance of security guards with designated City staff on a quarterly basis. Post orders and operating procedures shall be updated as necessary to ensure an optimum level of service and documentation of post orders and procedures. Any revisions shall also be clearly conveyed to assigned personnel, and they shall each receive a revised written copy. The facility site supervisor shall also receive a revised written copy. 11. Appearance and Grooming City of Santa Ana Unarmed Security Guard Sept $ $:23 Page 19