Laserfiche WebLink
Poor performance will not be tolerated, The City reserves fhe right to refuse or reject any <br />person assigned tinder the contract either with or without cause, <br />27, Service Credit <br />Contractor guarantees that security guards assigned to the City facilities will report on <br />time, fit for duty, in proper uniform, and properly instructed, oriented, and supervised, <br />Contractor guarantees that service requirements will be identified and will receive proper <br />response. Contractor will corrununicate regularly (at least once a month) with City <br />facility site management. If at any time Contractor fails to provide any services agreed, <br />Contractor shall issue a "service credit" to the City, A "service credit" for each incident <br />of failure shall be a minimum of one (1) complete security guard work shift or eight (8) <br />times the hourly rate charged by the contractor. Such credit shall be issued in the form of <br />a credit on the, next available billing. Service Credit is to be paid in addition to any <br />deduction for hours not worked. <br />Clty of Santa Ana Unarmed Security Guard Services RFP <br />Pale 23 <br />