25E - AGMT WEBSITE REDESIGN - Laserfiche WebLink

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City of Santa Ana _ Website Redesign & Implementation of Drupal CMS 360 will provide project management during the life of the project. 360 will lead the planning, define tasks, develop and maintain the schedule, and manage the scope and production of deliverables. 360 will develop an implementation plan and project schedule that will include the activities required to implement the project. This will include time for adjustments to the website architecture, design, technical implementation, content development, testing and ultimately, the launch of the new site and marketing program. It is understood that changes, adjustments and revisions are part of the process of getting the most desirable website. The project schedule will be efficient, yet realistic. 360 will be proactive, take ownership, and consistently communicate. 360 will update project documents and the schedule as changes occur. At the start of the project, 360 will facilitate a project kick-off meeting with the City team and selected internal City stakeholders. This meeting will review project objectives, requirements, scope, preliminary schedule, approach, roles and responsibilities, and other topics. 360 will lead weekly status meetings with the team to discuss and review project topics, status, issues and upcoming activities. The weekly meetings will help keep the project on track and on schedule. Project objectives and strategy will be discussed in the initial meeting. Meetings will be conducted via teleconference using 360's conference call line or onsite at the City depending on the topics and needs of the meeting. 360 will also be available by email and phone between meetings as needed. 360 will provide a weekly status report that tracks tasks, deadlines and completion status. The report will be direct, thorough and make prioritization management straightforward and part of the weekly discussions. The 360 FuIlView Communication System may be used to track project tasks in real-time. 360 and the City will decide which tools will be used during the planning phase (e.g.: FuIlView and Microsoft Project). There is no one -size -fits -all program. 360 will not assume the City s needs for the project and technical environment. The City is the owner of its program. 360 will serve as a partner to make the City's requirements come to life. Successful implementation will require direct communication between the City and 360. The City will have access to 360 resources to meet with regularly and when needed. 2. Evaluation 360 will work with the City to define the specific goals of the website redesign to set a common expectation for performance. Success factors will be defined, such as the following: • Number of request for information forms submitted • Promoting the business opportunities building awareness • Attracting traffic to the site and increasing engagement? Scope of Work 25E-19