25E - AGMT WEBSITE REDESIGN - Laserfiche WebLink

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City of Santa Ana Website Redesign & Implementation of Drupal CMS 360 will configure the website to include or be capable of including e -newsletters, calendars, newsroom(s), surveys, web forms, online payment processing, and directories. 360 will create up to 25 different e -newsletters. 360 will provide a development environment during the development and implementation phase of the website for use by 360 and City personnel. 360 will be responsible for setup, maintenance and hosting, and all associated costs of this environment. For the production environment, the City will either provide its own hardware and infrastructure at the City or use a third party hosting service such as Amazon Web Services (AWS) or will have 360 host the environment with 360 and AWS resources. 360 will charge a monthly fee specified in the Scope of Work - Maintenance and Support Services for a 360 -Hosted environment. In any case, 360 will install and configure the operating systems, website software, and tools on the production environment as part of this implementation project. 360 will ensure the website environments are protected by financial -grade security. 360 will deliver reporting and management that will allow the City to quickly and easily track the usage of the portal. This may be accomplished with Gocgle Analytics to provide comprehensive tracking and management information to help better understand how visitors use the site. 4. User Acceptance Testing and Quality Control Throughout the development process, 360 will test for platform compatibility and security This ensures that the website appears and responds consistently, regardless of the operating system or browser used. The website will be designed and developed to be compatible with both PC and Mac platforms using Internet Explorer, Chrome, Safari and Firefox browsers. A standard procedure for website changes will ensure the pages appear the same, regardless of user preferences. During the development of the site, 360 quality control manager(s) will conduct weekly testing to ensure this compatibility and that there are no broken links. This testing will be documented through 360's online project ticketing system, as well as reviewed during the weekly status meeting and / or in the weekly status report. 360 and the City will develop a Test Plan that will describe the testing process, identify the testing to be performed, and define the acceptance criteria. At the end of the development phase, 360 and designated City team members will test the website. 360 will provide a link to an invisible, secure development server for testing. Testers will verify that the City's requirements are met. Issues will be reported to 360 and logged in the ticking system for correction. 360 will correct any issues and notify the City to re -test the affected areas. Once the issues are resolved, the City will indicate User Acceptance of the website and prepare for launch and public use. 5. Training and Documentation Scope of Work 25E-21