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City of Santa Ana Website Redesign & Implementation of Drupal CMS <br />360 will provide comprehensive training to the City about the website and CMS including <br />administration, management, updating, and maintenance. 360 will develop and provide <br />training materials. <br />360 will provide 40 hours of training for the City's designated web administrators. This <br />may be split into multiple sessions. Additionally, 360 will provide up to five in-person <br />training sessions and up to 20 web trainings. <br />Following onsite training, 360 will be available during business hours to answer training <br />questions via email and phone. In addition to previous web training sessions, 360 will <br />host three additional WebEx trainings to demonstrate the software's functionality and <br />features, or as follow up training, as requested by the City. <br />360 will develop an Online Training and Certification for the City. The online course and <br />certification allows City staff to complete a comprehensive training course and achieve <br />certification to administer the site. This allows the City to provide training to additional or <br />new staff as well as a refresher course for those who take the initial training. <br />360 will develop and provide comprehensive training manual(s) and thorough <br />documentation online. <br />360 will develop a Disaster Recovery and Backup Plan. <br />6. Go Live and Post -Live Support <br />After User Acceptance Testing, the website and CMS will be ready to launch. 360 will <br />develop a Go Live Plan that will identify the tasks, assignments, timing, and support <br />process in migrating and launching the new website. The plan should also include a <br />contingency plan in the event of a "show -stopper' type issue. <br />360 will lead the migration and launch of the new site. <br />After Go Live, 360 will ensure that all documentation is updated and turned over to the <br />City. <br />360 and the City will continue to meet weekly for 30 days after Go Live for post -rollout <br />oversight and troubleshooting. 360 also will make necessary modifications to the site's <br />architecture during this time. <br />360 will provide technical and content support for 90 days after Go Live. This includes <br />minor design changes and enhancements. 360 will be available via phone and email <br />during business hours and after hours for emergency services. <br />Anticipated Timeline <br />360 will develop an implementation plan and project schedule that will include the <br />activities required to implement the project. The general project timeframe is expected to <br />be six months; however, 360 and the City will be flexible to actual schedule requirements <br />and resource availability once requirements have been more fully defined during the <br />discovery phase. <br />Scope of Work <br />25E-22 <br />