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• If resolving the Issue will Involve changing the scope of the project, close the issue and use the scope change management procedures instead to manage the resolution. • Document the resolution or course of action on the Issues Form. • Document the issue resolution briefly on the Issues Log. • Make the appropriate adjustments to the work plan and project budget, if necessary. • If the resolution of an issue causes the budget, effort or duration of the project to change, the current Project Definition should be updated. • Communicate issue status and resolutions to project team members and other appropriate stakeholders through the Manage Communication process, including the Project Status Report, Step 5: Manage Scope • Solicit potential scope change requests from any project stakeholders, Including the project team, clients, replaces, etc. • Enter the request Into the Scope Change Log. Assign the scope change to a project team member for investigation. The team member will investigate the impact on budget and schedule for various viable options. The team member will first determine how much time it will take to investigate the scope change request. If the time required to perform the analysis will cause deliverable dates to slip, the request must first be taken to the Project Manager to determine whether the request should be investigated or not. If the Project Manager gives the initial approval to proceed, the work plan and budget may need to be updated to reflect this new work. The options are documented on the Scope Change Request Form. If the Project Manager does not agree to investigate the change request, then the request should be placed closed as 'not approved' on the Scope Change Log. (Optional). If the impact on project cost, effort and duration falls below a threshold (say less than 20 hours) and the project will still be completed within the agreed upon cost, effort and duration, the project manager and client manager may approve the scope change request. This threshold needs to be identified and approved in advance. The purpose Is to keep from surfacing many small changes to the Project Manager for approval. See the techniques section for other ways to handle small requests. • Take the scope change request, alternatives and project impact on the Scope Change Request Form to the Project Manager for a resolution. 25H-19 DIGITAL NETWORKS G k b ll 4 I N C 1. aq+.r .a rnry+. ucr u,x1 .un.. www.digitcilnetworksgroup.com I©