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Effective communication is one of the most important factors contributing to the success of a project. Cell Phones & Smart Phones are used by Santa Fe Building Maintenance as the main system to communicate between onsite cleaning crews, shift leads and management, the office email, telephone and fax numbers are also made available to the field staff for them to communicate with management, although face to face interaction between management and field crews is always encouraged. This mode of communication will also be made available to the City of Santa Ana Police Department. Cell phone numbers and emails to the Project Supervisor and Contract Administrator will be made available to the City Designated Representative once contract is awarded. The following steps will help ensure that constant and effective communication is accomplished with the City of Santa Ana Police Department. Meetings Santa Fes' account Supervisor will meet with the City Designated Representative upon request or upon a schedule already set and mutually agreed to. Meetings are often the most effective way to effectively communicate with customers as well as to distribute information to project staff. Ongoing Service- (telephone calls, email, voicemail) Occasionally our main office staff may call the City Designated Representative to check and ensure service satisfaction. Our client satisfaction is important in continuing to provide a great experience and good customer service. Company Reports Reports will be used to analyze the performance of services being provided and the performance of employees. These reports will allow Santa Fe to collect important data such as quality of work, supply inventory and employee performance. The Reports would allow Santa Fe to improve the services being provided, employee performance and supply purchasing. The following are just some of the information that Santa Fe collects to improve and rate service performance: • Quality Inspections Reports • Employee Performance Reports • Inventory Reports • Customer Feedback Contact Us Lastly, if the City Designated Representative ever have issues with the cleaning service or sensesit problem, our Main Office staff will be available to discuss his concerns and issues as well as to provide him/her with a solution. Note: Our company website www.santafebldmaint.com is also available for anyone who would like to contact Santa Fe Building Maintenance with regards to any matter. 10 25D-67