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City of Santa Ana RFP 17-072 1 Statement of Qualifications (Revised 11/9/17) • II • r , Design Coming out of the Roadmap, the Agency will have sufficient information to determine the next steps of the project. In this capacity, the evaluation and decisions will be focused in two key areas; First, to determine the need to procure a new software system supporting the streamlining of procedures. Second, to confirm the in -scope services the Agency wants to move forward with transforming. Software System selection If it Is determined that a new software is necessary to facilitate streamlined process Improvements, provide the ability to have data readily available for budgeting and reporting purposes, and be interfaced with the City's Enterprise Management System., we will help write the RFP, determine the content to be Included In the RFP documents and recommend what solution vendors that should be included in the RFP process. We will work with the Agency to determine the key criteria for assessing the systems through the analysis of the required functionality, cost, ongoing support, viability of the vendor long term, IT Infrastructure, ease of use, training methodology, and the service level agreement terms. We have, as both practitioners and as consultants, assessed the need for, evaluated and Implemented many different software systems and technology platforms. Our experience will help ensure that the Agency selects a system that effectively and efficiently meets its requirements for streamlining data collection, reporting and budgeting processes and procedures. Design Procedures The other key activity of this phase is the design of the new operating model and organizational structure to deliver the optimal future state. The key outcome of the design is ensuring that proposed model is practical, relevant, appropriate and achievable for the Agency and best supports its operational and staffing goals while properly incorporating the technology solution(s) and enablers. One of the key activities for achieving this is to facilitate workshops and small group work to design the standardized, cross Agency To -Be processes at the sub -process and activity (desktop procedure) levels. We will identify, confirm and prioritize the key process transformation opportunities with the internal project team and key stakeholders. These activities will confirm end-to-end process ownership, responsibilities by role and location, while documenting both the client and provider accountabilities. The key output is the documentation of process maps and desktop procedures, validated and signed -off by the internal team and subject matter experts. PHASE 2 After Phase 1, the key opportunities for streamlining and standardizing processes will be identified and prioritized. This phase will begin by confirming that all functions are appropriately developed and fully integrated into the end -state organization and conclude with the operationalization of the new model. This includes ensuring that all processes have been clearly documented to identify who has responsibility, all systems and technology are appropriately incorporated, and the work requirements have been optimized. Through the work in this phase, we will assess the effectiveness of the operational state and make changes to address any weaknesses identified. Figure 6 shows the full schedule of activities and deliverables we will complete in Phase 2 Chazey Partners Revised per email communication request 10/31/17 20A-47