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City of Santa Ana RFP 17-072 1 Statement of Qualifications (Revised 11/9/17) ' Figure 10; The Chazey difference The continuity in our relationship with you is Important. That is why the senior staff that the Agency will meet if there is an interview during the RFP selection process will be Integral to the Project, driving content and being present and available to the Agency throughout the project lifecycle. Our people are practitioners and subject matter experts who have gained significant operational experience transforming administrative operations, and designing, setting up and running global business support operations. This includes extensive work on worldwide support operations, involving the establishment and operations of Centers of Expertise and Shared Services Organizations of various types, including working with our clients' third -party business process outsource providers, if and as appropriate. The strength of our capability is based on practical experience and we are proud of this solid historical foundation. The Agency will benefit from our senior staff and practitioners, which is an approach that can vary from that used by other consulting firms who rely on more junior staff for the bulk of their project work. We are committed to adding significant value to our clients through partnership approach. Our philosophy is to partner with our clients to ensure the optimum suitability of the solution and to transfer our knowledge to the internal team members, improving engagement and ensuring internal ownership of the project. The Agency will benefit from this partnership approach in which Chazey Partners supports the transformation of support services with the Agency, in contrast to a consulting firm that attempts to impose a transformation or standard solution upon its clients. Chazey Partners prides itself on its tailored and client -centered methodology. We ensure that the four critical success factors (process, people, technology and client) are integrated into each activity. Many projects consider technology enablement and process optimization, and many organizations focus on ensuring the right people are in the right positions. In our experience, we find that client engagement can be a blind spot. Involving and engaging the client throughout the planning, design and build of your future state is key to achieving a transformation that is sustainable and effective. 4.2 PROPOSED CONSULTING TEAM 4.2.1 Organization Chart The organization chart for the proposed consulting team for the Project is presented in Figure 11 below. The Engagement Partner for the project will have responsibility for the overall project and client relationship. The Senior Project Manager will be the "on the ground" role, coordinating between the various project workstreams and stakeholders. Chazey Partners Revised per email communication request 10/31/17 20A-53