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situation would not replace regular billing either, but would be in addition to. In this case, Santa Ana <br />would have the ability to either shoe- the manual bill's charges /credits as prior activity (balance <br />f0rward) or in the cur,,ent activity area xkith the appropriate descriptions. This is a bill print choice for <br />Santa Agra. <br />14. If an account is closed -out, does the system allow charges to be debited? Can a manual bill be printed? Does <br />the system accept payments on the closed -out account? <br />S &S Response: In the case of a closed -out or inactive account, charges can be debited, manual bills can be <br />printed. and payments can be accepted. <br />15. If the account is closed and charges written -off, how are payments handle? <br />S &S Response: Payments can be taken on `'written -off' accounts. The appropriate General Ledger entries wvrll <br />automatically be made and the customer's account balance will be correctly rioted with the "new" written -off <br />balance, <br />16. How does the system provide history of all customer's /accounts on property address? <br />S&S Response: Through the enQuesta Centrix screen, users can view every account a customer has had or <br />currently has or 'users can view every person that has ever lived at a particular premise. <br />17. Does system allow duplicate meter number on same size of meter? <br />S &S Response: No, duplicate meter numbers are not permitted on the same size of meter. If this is currently <br />permitted in Santa lia's legacy system, through the data scrubbing process of the implementation, each meter <br />will be assib red its oxvli unique identifier. <br />18. Does system allow a duplicate meter number on different size of meters? <br />S&S Response: No, duplicate meter numbers are not permitted on different sizes of meters. If this is currently <br />permitted in Santa Ana's legacy system, through the data scrubbing process of the implementation, each meter <br />will be assigned its own unique identifier. <br />19. Does system allow a set meter if the wrong size service charge was added? <br />S &S Response: If the rates have been configured to be tied to meter size, when an attempt is made during the <br />service order completion process, the system will produce a warning that the meter size is incorrect for the rate <br />assigned to the meter account. This will indicate to the user, that they have made a mistake. <br />20. Does system have a maximum number of meters that can be added to account? <br />S &S Response: There is not a maximum. The number of meters associated with all account will be displayed <br />under Fast Facts on the main Inquiry Portal. <br />21. If multiple accounts are added to customer but customer wants to have them separated (because it wants to <br />add store numbers) how is this handled? <br />S &S Response: A customer can have multiple accounts associated with them in which only one bill is <br />produced. Or, a customer can have multiple accounts associated with them in which each individual account <br />receives its own bill. The process of separating them, is as simple as eliminating the link to the <br />master,'sununary bill croup. <br />Accounts Receivable <br />Lawson Software — Confidential <br />